Silver Ferns Supporter
Q: Can I track my order?
A: Unfortunately, we do not have tracking readily available for customers. All orders will be dispatched once payment confirmation has been received.
Q: How long will delivery take on my order?
A: Expected delivery for standard items is approximately five working days.
Q: Where will my order be shipped from?
A: Your order will be shipped from our warehouse in Cheltenham, Victoria, Australia.
Q: Where do you ship?
A: We ship to all areas Australia-wide.
Q: How much does delivery cost?
A: Shipping is $11 for orders under $50, with free shipping on orders above $50.
Q: Do you ship to PO Boxes?
A: Due to the size and nature of most of our products, we are unable to ship to PO Boxes. All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery. In the event that there is no one in attendance at the nominated delivery address, couriers including Australia Post may leave a parcel collection card or instruction for arranging redelivery.
Q: I have a discount code, where do I provide this?
A: Once you reach the checkout phase, you will have the ability to add your discount code in the box provided.
Q: What is your returns policy?
A: Should you need to return a product to us, please contact our sales team for a Return Authorisation Number (RA#). All returns must be sent within 14 days of original invoice date. Any returns other than defective goods must be returned in their original packaging, unopened, with no labels, stickers or writing on the product box. The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. No refunds or exchange is available on Special Buy In items unless they are deemed faulty by the manufacturer.
Q: How do I return my purchase?
A: To return an item, please contact our sales team (email@example.com) for a Return Authorisation Number (RA#).
Q: Can I exchange my purchase?
A: Any returns other than defective goods must be returned in their original packaging, unopened, with no labels, stickers or writing on the product box. The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. No refunds or exchange is available on Special Buy In items unless they are deemed faulty by the manufacturer.
Q: How long does it take to receive my refund?
A: Refunds will be processed within three to five working days.
Q: What forms of payment do you accept?
A: We offer Credit/Debit Card or PayPal payment methods. All payments options are securely processed via the respective third-parties: StraightsSell for credit and debit cards, PayPal for PayPal payments. You do not require a PayPal account to use the Credit/Debit Card option. We accept Visa and MasterCard only.
Q: Will you be receiving more stock on sold out items?
A: Possibly. If you would like to find out more information, get in touch via the Contact Us page.
Q: I have a question about a product – how do I get in touch?
A: You can contact us via the form, email firstname.lastname@example.org or call 03 8541 9999.
Q: What is the difference between Size 4 and Size 5 netballs?
A: Size 4 netballs are smaller in circumference (640-660mm) and weight (360-390g), with Size 5 netballs coming in a circumference of 690-710mm and weight of 400-450g. Size 5 Netballs are mostly suited for players over the age of 10 and are used at the state and national level.
Q: Do you have size charts for clothing?
A: Yes. They can be found by clicking here
Q: How can I ensure my netball remains in good condition?
A: Avoid using netballs on rough surfaces as wearing will vary, while fully inflated balls should not be sat on. A good way of keeping netballs in good condition is rotating them for other balls if you have multiple and not storing them in hot conditions.
Q: How much do I pump up my netball?
A: The recommended PSI can be found on the ball, but is usually around 8-10 PSI. After 5-7 days of usage, they may require more pumping to top it up.